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Tired of angry customers upsetting your customer service staff? 

Hi, David Patmore here. I’m an accomplished educator, strategist, and thought leader with over 20+ years’ experience teaching soft skills to frontline professionals. Can I give you one of my best tips for defusing angry or upset customers?

“Enter your email address and in under three minutes I’ll give you a powerful technique that stops angry customers in their tracks and guides the conversation to the best possible outcome." - David

This simple but powerful strategy 
stops angry customers in their tracks 
and creates a better outcome for all  

Give this strategy to your customer service staff  

Use it to reduce angry customer incidents